FAQ

Bonuses at Planet 7 are generally delivered via bonus codes you enter at the cashier. The site offers both no-deposit perks and deposit-match tiers. Most deposit matches require a code and are credited as bonus funds, not cash. No-deposit free chips and free spins are activated by code and carry a maximum cashout cap unless otherwise stated. Always check the specific promotion terms before you claim.

Planet 7 applies clear wagering rules across different bonus types. Deposit-match bonuses often have playthrough requirements tied to the deposit plus bonus. Some high-match offers may show multipliers up to 60x. No-deposit bonuses usually cap cashout at up to 10x the bonus amount unless the offer specifies otherwise. Many offers expire if not wagered within 30 days, and bonus abuse can result in suspended accounts and voided winnings. Refer to the promotion terms at the cashier for exact figures before you play.

Game contributions are designed to balance risk and fairness. Slots and keno count 100% toward bonus wagering, and free spins are typically restricted to specific slot titles. Table games and video poker usually contribute between 10% and 20% toward wagering, depending on the bonus. Live dealer games are generally excluded or contribute 0% for most promotions. If a promotion limits eligible games, the terms will list those titles or categories.

Planet 7 uses sticky bonus mechanics by default — bonus funds are not directly withdrawable. You can cash out winnings generated from bonus play only after meeting the applicable wagering requirements and verification checks.

No-deposit offers require a code at registration or in the cashier. Example specifics: "$25 Free Chip" code "25FREECHIP" — no deposit required, 30x wagering on the bonus, $100 maximum cashout, new players only. Some larger no-deposit chips carry higher wagering and stricter verification steps, including identity checks. Always enter the promo code exactly as shown, and read the small print to confirm eligible games and cashout caps.

Planet 7 accepts a mix of fiat and crypto options. Common choices include major cards such as American Express, Visa, and MasterCard, bank wire transfers and Neteller, cryptocurrencies like Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Dogecoin, Ripple, and Tether. Supported account currencies include Bitcoin, Bitcoin Cash, Dogecoin, Ethereum, Litecoin, Tether, and US dollars. Processing times vary by method; crypto deposits and withdrawals are typically faster than bank wires.

Withdrawal timelines depend on the method and verification status. Expect additional verification if you cash out large sums or use multiple payment options. Verification can require ID, proof of address, and banking documents. Crypto withdrawals often complete faster after approval. Bank wire and card withdrawals may take several business days. Planet 7 may require a review for bonus-related withdrawals to confirm wagering was completed in line with terms.

If you need help, Planet 7 provides multiple support channels: live chat available on the site, email: help@planet7casino.com, phone: USA/Canada toll-free 1-888-402-2065, international 1-888-402-2065. Response times vary by channel. Keep your account details handy when you contact support to speed up resolution.

Planet 7 enforces standard bonus and account policies to protect players and the platform. No consecutive no-deposit bonuses without an intervening deposit. Restricted games may void bonus winnings if played in breach of terms. Bonus crediting is manual via promo codes, so double-check codes at the cashier. Multiple accounts, collusion, or other bonus abuse will lead to suspension and forfeiture of funds. Always review the full terms and conditions for each offer before you accept it.

Read the promotion terms for wagering, game eligibility, and expiry. Enter the correct bonus code at the cashier. Confirm contribution rates for the games you plan to play. Be ready to verify your identity for withdrawals. Note any maximum cashout caps on no-deposit bonuses.